FAQs

What shipping methods are available?

We deliver with GLS shipping service.

Do you also ship internationally?

Yes, we deliver to all of Europe.

How long does it take to receive my package?

We deliver your package in 3-4 working days.

How much does international shipping cost?

Shipping costs are as follows:

->6.99 in the following countries:
• Germany, Hungary, Austria, Czech Republic, Slovakia, Slovenia

->9.99 in the following countries:
• Belgium, Denmark, Netherlands, Poland, Romania

 ->14.99 in the following countries:
• Spain, Finland, France, Great Britain, Greece, Italy, Luxembourg, Portugal

What payment methods are accepted?

PayPal, direct transfer, payment in advance.

Do I need an account to place an order?

No, you can also shop as a guest. All that matters is that you should be a B2B customer.

Can I cancel or change my order?

Not after they have placed their order.

How can I return an order?

Our products are excluded from revocation. If there is a justified complaint, we will pick up the package and you will receive an immediate replacement. Contact us by email if such a case should arise.

How do I track my order?

You will receive an email confirming receipt of your order, an order confirmation and an email as soon as we have delivered your package to GLS.